Frequently Asked Questions


Are larger units available?

Yes, larger units are available at an additional cost.

What payment options are available when booking?

Payment can be made by credit card or deposit.

What are the cancellation and refund policies?

There is no refund on the promotional rate, however, you will have up to one year to reschedule (rates are subject to change without notice).

Can I make changes to my reservation after making it?

If you make a change to your reservation more than 15 days before your arrival there will be no charge. If you do it 15 days or less from the original date of your arrival, there will be a charge of $50 dlls*.
*Changes may refer to dates or room type and  are subject to availability.

How can I confirm that my reservation has been completed successfully?

Once the promotion is book, you will receive an email with your confirmation and the payment link information.

Why is this package so cheap?

Puerto Vallarta Vacations offers deep discounts on getaway travelers preview rates with the purpose of introducing travelers to the benefits of vacations ownership for long-term savings along with a wonderful breakfast to show you something you’re probably already curious about.

The choice to make a vacation ownerchip purchase is a personal decision that will be based on many factors, but the choice to buy a discounted vacation package and preview a resort has never been easier.

How are we able to offer such significant discounts?

Our vacation ownership club does not believe in traditional advertising, we believe in word of mouth and instead of marketing through different channnels; we use our marketing dollars targeted towards folks who have shown the highest propensity to purchase Paradise Village Vacation Ownership, and therefore we are abble to offer significants savings on vacations packages. During your stay we are confident that you’ll have such a great experience that you’ll tell all of your friends and family about us.

Do I have to purchase a vacation ownership membership?

As a VIP guest you are under no obligation to purchase.

Is this a per person or per night price?

The price shown is per qualified couple for the designed number of nights. Please see the Terms and Conditions or Details of Participation for any additional charges or call (800) 501-6859 to speak with one of us Resort Marketing Specialist.

How many rooms are at the Paradise Village?

702 All Suites Resort in 5 Towers.

How many stars is the Paradise Village Resort in Nuevo Vallarta?

5 Star Resort unrivaled anywhere in Mexico – upscale hotel and condominium resorts, spectacular beaches, championship golf course, world class marina, European spa, Conference Center and more. Everything to fulfill even the most elaborate vacation dreams. And best of all, it’s available all in one resort destination… Paradise Village Hotel Nuevo Vallarta Resort.

Are additional rooms available at a discounted rate?

Additional and room upgrade may be available at a discounted rate. This can easily be arranged by contacting us at (800) 501-6859.

Are there any additional or hidden costs?

There are absolutely NO hidden costs. The package even includes hotel taxes!

Does the resort allow pets?

Sorry but no, pets are not allowed at the Paradise Village.

How do I get directions to the resort?

Maps and directions to the resort will be provided in your email confirmation, or visiting and looking into MAP.

Are handicapped rooms available?

Handicapped rooms may or may not be available on request (subject to availability). Please call (800) 501-6859 for more information.

Which airport is closest to the resort?

Puerto Vallarta International Airport (PVR) which is approximately 15 minutes far from Paradise Village Nuevo Vallarta.

How and when do I get my package gifts?

Package gifts will be arranged and issued at the Welcome Center upon tour completion.

What is the cancellation policy?

Please click on TERMS AND CONDITIONS or DETAILS OF PARTICIPATION to view the cancellation policy. The cancellation policy can also be found in your R5 reservation form.

What time is check-in and check-out?

Check-in time is at 3:00 pm and check-out time is 11:00 am.

Are smoking rooms available?

Yes, smoking rooms are available upon request (subject to availability).

Is childcare provided during the breakfast presentation?

No, childcare is not provided during the 90 minute presentation, however our kids club its available during the presentation.

Where and when is my breakfast presentation?

Your accommodation and presentation will be at Paradise Village Beach Resort & Spa. The day and time of your presentation will be scheduled for the next morning of your arrival.

– How much is the security deposit?

Credit Card Imprint

What is the Paradise Village address and contact information?

Paseo de los Cocoteros # 1 Nuevo Vallarta, Nayarit, 63731 Phone Number 011-52-322-226-6700

Is the Paradise Village located by the beach?

Yes, Paradise Village Beach Resort Golf & Spa is located by the beach with an extended private beach and Marina.

Does the resort have dining available?

With nine restaurants offering a varied array of fine cuisine, Paradise Village is heaven for the food lover. Choose from the freshest seafood from Banderas Bay one day, or familiar North American cuisine the next. There is a restaurant to suit almost every taste… International, Seafood, Mexican, Italian, Mediterranean, North American, Health and more. Find out why it’s so easy to get hooked on the tastes of Paradise!

Which resort will I be staying at?

You will be staying at Paradise Village Beach Resort Golf  & Spa in Nuevo Vallarta, Nay.

Does the resort have internet access?

Yes, the resort does offer basic internet access, extra devices can be connected for an additional cost.

How do I qualify for this package?

Please review the Terms and Conditions or Details of Participation to see if you qualify, or you may call us at (800) 501-6859.

How do I qualify for this package?

Please review the Terms and Conditions or Details of Participation to see if you qualify, or you may call us at (800) 501-6859.

Is there a Shuttle from the Airport to the Resort?

Yes, one-way VIP transportation is provided from the airport to the resort. Please call for (800) 501-6859 for more information.

Does the resort have cribs and/or roll-away beds available?

Yes, cribs and roll-away beds are subject to availability, at your arrival.

Does the resort have car rentals available onsite?


Is parking complimentary at Paradise Village Nuevo Vallarta?

Parking is available at Paradise Village.

How many people does a Studio Suite accommodate?

The Studio Suite accommodates a maximum of 4 (2 adults & 2 kids under 12 years old. Please see the Details of Participation for any age restrictions, or additional guest charges.

How many people does a One Bedroom accommodate?

The One Bedroom accommodates a maximum of 4. Please see the Details of Participation for any age restrictions, or additional guest charges.